Customer Testimonials
If I could rate NEGATIVE stars, I would. Brought in for warranty covered repair on Jan 20, and they had it for 58 days, Service Manager Gianni Martinez literally refused to come to phone. Only time we could get any info was going in person. FINALLY ready per TEXT and we went to pick it up with NEITHER the Service Tech or Manager in site. Got it home, same problem popped up and THEN the AC and Temp gage went out, Reached out to Corporate for help and the dealership ignored them too. The ONLY person that was helpful in the service ... Read More DealerRater - Mar 25, 2025
every time I come here to get a repair, they try to charge me an astronomical fee. I have to then always remind them that I purchased a protection plan when I bought the vehicle from them, which takes them another 45 minutes to an hour to look up.
Today I brought my truck in to get a tire changed as there was a slow leak
They diagnosed this leak, confirming my suspicion
And then try to charge me $350 for a tire. I told them I bought the tire protection plan. Once again they had to look it up to confirm ... Read More DealerRater - Mar 24, 2025
Terrible customer service service an hour with no return phone call to explain why I could not use my own financing no call by finance mgr or sales associate stating it’s store policy they don’t accept outside financing due some other banks issue
I absolutely love my truck and I want to express my appreciation for the professional service provided by my sales representative, Abraham. From the moment I walked in, Abraham was incredibly helpful and made my truck-buying experience unforgettable. He went above and beyond to ensure that I found a truck that met all of my preferences.
I initially came in to compare two trims, the Elevation and SLT. Abraham took the time to show me several color options and even brought out both truck styles so I could directly compare them. He thoroughly explained the features of each trim and ... Read More DealerRater - Jan 13, 2025
My husband and I purchased a new 2024 Sierra 1500 on 11/22/2024. We were made aware that the vehicle had been used a courtesy vehicle but being sold as a new vehicle. While test driving the vehicle we became aware of a tear in the center console and brought it to the attention of the sales person. He said he would speak to the manager and see what could be done about it. We told him at that time that as the vehicle was being sold as a "NEW" vehicle that we would only purchase it if the console were to ... Read More DealerRater - Jan 9, 2025
Made an appointment for my vehicle to have a code read. Was told the wait is 2 1/2 hours. What is the purpose of an appointment if you have to wait that long for the code to be read and then longer to have possible repairs done? Apparently appointments mean nothing and just doing a walkin would have the same affect. Will be choosing another GMC dealership as I have Platinum extended warranty. What as waste
After going to another dealership and getting treated like a second class citizen. I was able to comeback to Cavender's and purchase the truck I wanted. Matthew Delgado did an excellent job understanding what I was looking for and we were able to make a deal that was mutually beneficial. Matt's honesty, integrity and willingness to keep the customer first made me appreciate the culture at Cavender. Thanks Matt!!
My spouse purchased a vehicle here, and one day later had issues with one of the tire pressure monitors in one of the tires. Turns out the technician put the wrong part on and the service manager would not take responsibility for the error and wanted to charge to correct the issue. The service manager even stated it was an error by the tech. Super poor service here. We took the car to Lexus where they knew what they were doing. I would avoid this place if you’re looking for quality service.
Took my truck in for a transmission service. Received my truck back and the engine light was on intermittently. Returned to the dealership and was told it would be 3 days before they could diagnose the issue. After sitting at the dealership until 4pm I was informed that a rental car would be ready for me Saturday morning and would be covered by my warranty. Called and showed up to the dealership and was told no rental oh well figure it out. No update on the status through this prosses. Monday, I have to go to the dealership and the service ... Read More DealerRater - Aug 28, 2024
Sold me a truck with damage that I thought was a smudge. Turned out to be a scrape on a mirror which I immediately reported. They told me too bad and won’t do anything for me. Then took a month and a half of back and forth to finally get my second key fob which I had to drive over an hour to get programmed since they apparently lost the original. If you want someone to care after you sign the contract go elsewhere.
If you are a military veteran or active duty beware of Cavender advertising!!! They have false advertising for military active duty and veterans. They have adds all over the store and and even Mr. Cavender on their phone advertising saying that if you purchase a NEW or pre-owned vehicle from Cavender that you get free oil changes for life. Well this is simply not true and false advertising. I just purchased a new 2024 GMC 2500HD Duramax for almost 90k and well at the end they say that diesel vehicles do not qualify. This is a total scam. I am also ... Read More DealerRater - Aug 21, 2024
I bought a lexus 570 from this dealer. Sales person: Claudia Ramirez. Manager: Dustin Hall.
She said that title will be shipped to me directly. Car shipped on 4th may to me. Waited a week, no news from title. Then I called th dealer, they said Claudia left the job and they dont know anything about the title. Mixed up everything and sent to state DMV to rebuild the title. A long wait and in 25 of May dealer says that the DMV issued a new title but they lost it....
Now it is 4th of June and I didnt contact that ... Read More DealerRater - Jun 4, 2024
MILITARY PLEASE READ. The dealership was way better then ValMark of New Braunfels where I bought my last car. My sales agent Matthew Delgado was really nice and knowledgeable. The process was way faster then most dealerships even for a Saturday. The finance process was pretty good just didn't receive information on how to cancel any extra warranties purchased. The Lifetime Oil Change for Military is misleading though. It is actually only 2 per year and up to 20 total oil changes overall. Check the website for oil changes as I can't do attachments on here.
It was pleasant and ver very cold that day. Too cold to have the car detailed as their water was frozen
Exelent & profetional service from Felix bravo , we are so glad with our new Toyota Tacoma
I was greeted immediately and given instructions where to wait. My car was serviced in a short time. Stacey was thorough and discussed the problem and recommendations
Tony was very helpful and rare him as outstanding, this was first opportunity to work with him. In my over 40 years dealing with the dealership this was the worse visit.
Was a little nervous at first but my salesman Tony G made me feel good about my new purchase. Glad I did the trade
Tony was a lot of help. He heard everything I was saying and Got to it . No complaints here.
Great customer service and updates on our vehicle were on time and informative. The team was professional and experienced. Overall, two thumbs up
Professional and courteous. This is the second vehicle we bought in two years. John Stark was our salesman both times. He was great again and would suggest ypu ask for him. He helped set u all the tech systems in our new 2024 GMC Sierra AT4.
Great service. Tony Perez a wonderful person plus very helpful when explaining every detail. Thanks.
Been to this dealership ,several times Over the years ,and was always treated Very well. Always let you know what's happening with your vehicle. I highly recommend this team .A special thanks to Carson Byars at servicservice. Regards, Rory C
Nice service and nice people and I will for sure return to work with yall
Salesman was very knowledgeable about vehicle, very professional and not pushy at all, and willing to work with us to make a deal that worked for my wife and I.
Did a great job on repair. Car was ready when they said it would be. Very efficient
We have purchased multiple cars from this GMC dealership and have been happy with our purchases.
One of the most knowledgeable outfits I’ve dealt with in my sixty five years of driving.
Matthew gave me very fast service while taking an opportunity to explain exactly what was done.
Sales associate was great and was getting the deal done. But new car sales manger blew the deal over something that would not have cost them any thing extra that was just a service for the buyer. Horrible management!! They need to learn customer service!! Will never come back and or refer this location. I was ready to drive to Austin for the same deal. Cavender North wasted my time and gas. Do not recommend if you want service!!
Great service was provided, quick response to fix my problem and loved the price matching option.
Randy Villarreal, is an excellent person, dependable, reliable & professional. He is helpful and goes out of his way to accommodate his customers! I loved working with him on the purchase of my Enclave and would recommend him to family, friends or anyone! Thank you, Randy...from B.A. Hearne 12-4-23
Up until our most recent service visit, it was always great. This last visit was very disappointing. We called two times to get an update on our car, and were told that an advisor would check and get back to us. This never happened. We finally stopped by the dealership to check for ourselves. Surprise, our car was ready!
They explain what they are going to do. I was updated as the service took place. I was walked to the car I felt valued
Carson in the service team was great to work with, quickly addressed the solution for our vehicle and got it taken care of correctly and quickly. Very happy with the service!
I always receive excellent customer service when shopping for my vehicles. I would definitely recommend it to my friends and family.
Robert Z., at Cavender Buick GMC North was a pleasure to work with. He was easy to communicate with, addressed concerns, and helped come up with a solution. Highly recommend this dealership!
Tha service staff is very friendly, courteous, and knowledgeable. I have always had everything explained that was going to be done and quickly notified if additional work was required. I buy my vehicles based on the service department at a dealership. I will be back to Cavendar GMC.
Mr. David Lust is superb. Highly efficient, very personable, abd provides frequent updates on the vehicle in fir service. A customer relations pro, who knows his business on automobile repair
Ricky takes great care of us every time we come in! All the advisors help each other if there is something needing to happen. I can see why they are the best service dept. in San Antonio!
Overall a very pleasant experience. Just a simple oil change and tire rotation visit. My advisor was Robert who was super helpful. It’s actually nice to have someone willing to help in the service department when you initially pull in and not pass you off/around to other advisors. I’ll probably ask for Robert here on out.
Cavender's initial offer on my trade-in was ridiculously low. Negotiating with them was exhausting and a humiliating experience.
David Lust was great from scheduling the appointment, keeping me informed and checking me out.
Great staff and associate Faried took care of us and made sure we got what we wanted the price we wanted.
Fast, Accurate and Reliable. Got me in and out and quickly. Also appreciated the fact they ubered me to work.
The individual who inspected our vehicle, did not actually conduct a physical inspection. They only answered the questions that we suspected were wrong with our vehicle.. we took our vehicle to other places to get checked, since we suspected she did not inspect the vehicle properly due to her response of saying our battery would not hold a charge. All the items $10000 worth dealership said was wrong with our vehicle , the other inspector said there was nothing wrong with it. Not only that, before we could even get our diagnostic back, they called us and asked us if we wanted ... Read More DealerRater - Nov 30, 2023
The sales personnel were very professional, friendly, informative, and helpful. I would recommend this dealership to anyone.
David Alcantar and Greg (Service Manager) provided exceptional customer service. Our truck was in your shop for about 8 months due to an incorrect diagnosis that resulted in a 6 month part delay, due to supply chain issues. David and Greg were attentive throughout the whole experience. They ensured we always had a loaner vehicle, so that our family would not struggle being down 1 vehicle. Their commitment to making sure that their techs got to the root cause of the issue and ensuring that our vehicle would leave the lot fixed once and for all (took 3 tries to get it right) made ... Read More DealerRater - Nov 29, 2023
Service was excellent!!! Tony did a great job communicating and verifying a quality experience. Delivery time was on point
Reliable and a great place to get your car worked on would recommend this dealership to any one.
Service was great Dave Iust was excellent in providing service. Only disappointed that the issue of the door lock was no longer covered by my extended warranty. I have an 84 month warranty but because my mileage was at 61,000 miles it wasn’t covered.
Very easy to make a purchase of a new vehicle. Service was great! Love my new vehicle
Great service. Courteous people. Prompt service. Kept me informed and thorough in all respects. Gave good advice
Staff were attentive and accommodating. A little behind but they communicated every step of the way.
Great service - Javier is a great person and sales person. Went above the expectation. Punctual and on time
We were very pleased with the service we received from Cavender. They were very efficient and my service advisor Stacy David was vey helpful and professional.
Normally I use David Lust as my service manager. He was not working on the day I brought my care to be servisce. Robert Zider was my service manager. Robert delivered top notch service. Excellent communications. Robert is living up to the name of Cavender quality of service. Thank you!
They did a great job over all. The staff was very helpful. My service adviser David was excellent.
Excellent service with Cavender North. Robert Zider was very attentive and knowledgeable with the issues.
Professional. Quick to let you know the problem with your car. Definitely recommend the service!
Very great experience!! The sales man Kolin Fowlkes was tremendous. He took care of us through the sale and delivery. Very knowledgeable young man.
Stacy was very professional and kept me updated on the progress of my vehicle repair.
It was a good experience overall. Professional and his knowledge shows. Not pushy and unpleasant. Thank you
Pleasant experience. In a male dominated industry Perla rocked it! Thanks Arnie for making the financial experience seamless. Definitely recommend GMC North and please see Perla as she will make your experience awesome.
David Alcantar provided professional courteous and informative service that met my vehicle needs. David is an asset to the Cavender dealership!
Verdaderamente mal el servició el Señor David es un prepotente y mentiroso jamás volvería a llevar mi vehículo a un diagnóstico con ellos
All of the staff have always treated me well and service has been done in a professional and quality manner. I do like David. This is the first time I’ve worked with him, but he clearly is one of the better individuals based on my opinion.
Cavender, Buick, GMC, North was such a great dealership to work with. They are caring and confessional and JJ was very easy and nice to work with. I would strongly suggest them for your new car purchase.
Everyone is always very friendly and helpful! Been doing busy with cavendars a long time
Stacy David exceeded my expectations by really listening and solving two of the three problems. This particular problem has been looked at several times to no avail. Stacy did offer several suggestions for this problem. He was polite, professional, and kept me informed.
Very good and very professional experience . Having an appointment for the service is an excellent way to allow the customer to plan their day. Thank you.
Great service department and all employees. Clean restrooms. Seem to really care about the customer
Service representative was very helpful, friendly and professional. He also made preventative service recommendations that were appropriate and timely.
I’m very pleased with this dealership. Upon my arrival, I was greeted very quickly and Tony was very eager to help me find what I was looking for. He found the vehicle and we were able to negotiate a good deal. I was very pleased with the process. I would recommend Tony and the dealership.
Robert was very helpful and polite. He solved one of my questions that no one else could answer. I was extremely pleased with him and Cavender, as usual. Thank you.
Excellent customer service always! They’re fast and friendly and they go out of their way with care.
This dealership has taken care of all my auto service needs. They are attentive to the needs of my car and let me know when certain services are required and which ones could be taken care of at my next appointment. This gives me flexibility without sacrificing vehicle effectiveness or my safety.
I would like to commence this review by highlighting the exceptional service provided by our sales advisor, Luis. Upon our arrival, we were in search of the opportunity to trade my Corvette for a more family-oriented vehicle. Although there was a brief wait due to the high volume of shoppers, Luis, our Sales Advisor,1 approached us with the utmost professionalism, friendliness, and an impressive level of knowledge.
Luis took the time to inquire about our specific needs and exhibited remarkable patience, as my wife and I deliberated on our decision. It is worth noting that Luis extended a courteous and ... Read More DealerRater - Nov 14, 2023
RICARDO and his team pulled out all the stops and got 'er done with time to spare!
Courteous professional service from scheduling an appointment to an expert summary of service to be performed by the highly skilled technicians and support staff.You have assurance that your vehicle is in good hands at Cavenders service department and confidence in many miles of trouble free motoring!
Outstanding Customer Service. Wait time was short as scheduled. I was kept informed of my service
Stacy David diagnosed the problem right away. Late Friday night and I got it back. Thanks!
Service and agent were both excellent. Thanks for the extra help with warranty issues Carson. Highly recommend Cavender!
Nice store and everyone greeted me with a smile. No hassle and easy to deal with from first walking through the door all the way to finance process. Will definitely recommend and look forward to our next purchase.
Every time I need my car worked on..I take it to this Buick Dealership..I have had nothing but wonderful service.. Clara Scott
Very nice customer service Good staff and great prices. I would highly recommend it if you’re looking for a car
Efficiency Not pushy Work completed as sold My scheduled writer was not in but they covered for him easily
They always do great comments let’s work .. always satisfied. Friendly and very courteous! Ok
A long-time Cavender customer purchasing Buicks through the years. I began with them when they bought out Orsinger Buick.
Salesman was good.The finance/warranty lady deceived us on the warranty. I initially turned down any warranty but she said there’s a lot of electronics on these new trucks and recommend a warranty. She said it would cover electrical such as computer stuff. I asked several times if it was bumper to bumper and was told yes. A week later I’m going over the paperwork from the deal and read the warranty. It’s just basic drive train. We are not happy campers. She also said it comes a with a rental if the vehicle is stuck ... Read More DealerRater - Nov 8, 2023
Everyone is courteous. Service is prompt. The waiting room is super comfortable. Overall great experience.
Tony Perez provided me with perfect service in having my battery replaced in a timely manner. I also appreciated his friendly attitude!
They really take a personal interest in helping you figure out what’s needsed and that you understand everything.
I was pleased with the purchase of a Yukon Denali. Art Abila and Farid Sadraei found the vehicle I wanted and made the purchase quick and easy. The price was fair as they guided me throughout the process. I closed with Tony Peralez, Finance Director, who was very professional and respectful of my time. This was my second purchase at Cavender North - my preferred dealer.
The staff was very friendly an knowledgeable .The entire process was quick an easy.Good overall experience.
They took care of my problems and were responsive to my needs, questions, and concerns.
Very pleased with the service to my vehicle. Carson my service representative was outstanding and very knowledgeable.
Inspection for renewal registration was what I came in for and it was done promptly and thoroughly and Erick was pleasant, as always!
It was actually a great service and quick from this Dealership to be honest great job guys.
David is always helpful. He is the best! He always gets my car taken care of right away.