Customer Testimonials
Go see John Stark @ Cavender North GMC! He's knowledgeable and friendly. I went in there yesterday to trade in my previous vehicle with my mom.John made it very easy and found the right car for me and my family. Thank you John! Like the saying goes, "Confidence is Cavender"
My sales rep, Sam was excellent he was honest and fair and a great communicator along the way I don’t give more than 3 stars to the dealership though. Having bought 4 cars on Carvana over the last 5 years, I was hoping stepping back into a dealership would be a more efficient or modernized experience than in the past. It’s not. After 30 minutes of checking out my truck and test driving, it took about 3 additional hours just to get out the door. And I showed up prepared in every way. Waited more than an hour to just sit w finance ... Read More Google - Nov 14, 2026
In working with Sam it was a great experience from start to finish. We were kept up to date throughout the process.
Definitely 5 Star Service at Cavender GMC North San Antonio!! Our experience started with Sam Anguiano, who showed us our GMC Canyon Denali. The minute we took the truck for a test drive it was love at first sight. Sam was absolutely outstanding! So friendly, patient and kind. Tony Peralez in financing took exceptional time and care with us to find us the right warranty, loan options and making sure we were taken care of. Jonavin was our final customer service experience, showing us detailed use of the vehicle, setting up our On Star Service, our app and so much more. ... Read More Google - Nov 13, 2026
Juda, was very responsive and took care of our needs. Highly recommend him!
The service is terrible they never do what they say their gonna do ive had nothing but problems with my 25 gmc and ive been waiting 3 months for the so called service man to call me with a loaner cause its gonna take a week to fix
BUYERS BEWARE—especially if you’re buying remotely.
My 2025 Audi had undisclosed mismatched tires, which I discovered AFTER purchase. I was forced to pay extra for matching tires, as Cavender doesn't honor or disclose matching tires upon purchase.
Their inspection sheet also marked the car bumpers as “satisfactory.” The car arrived with bumper dents, and one side of the bumper came loose at highway speeds. Transport records documented bumper damage BEFORE it left their lot.
I escalated the situation to executive leadership through their online portal and they offered $200 for undisclosed expenses that will cost me $1200.
This dealership is ... Read More Google - Nov 11, 2026
My service advisor, Sam Aslanian, was very helpful. He explained the recommended service for my Yukon and kept me informed throughout the day. Looking forward to working with him in the future.
Great service got me in today for a slow leak in my tire on my 2026 Sierra
Stopped by to browse some vehicles and came out with a new truck. Thank you to Mario and the rest of the team for making it a smooth process! Love my new truck and I'm very happy with my purchase!
Great service! Thanks Sam for keeping me informed
Randy Villarreal is a great salesman to work with. Excellent service and attention.
Had a great experience with my Rep Carson . His communication was amazing, he kept me informed at all times when parts were arriving and going to be installed. I will give this gentleman five stars.
Be careful shopping here. They are far from attentive and helpful. Agreed on the sales price and I told them I was pre approved. I offered to let them match or beat my pre approval. They came back with an interest rate over 3% higher than my pre approval. I declined their offer and said id go with my own financing. They then told me that they would not hold the truck for me and said that their "in store policy" was to prioritize people financing with them. So because I wouldn't take their offer, they said they ... Read More Google - Nov 4, 2026
The dealership experience was good, the truck on the other hand, not so good. It was the 4th time I had the truck at the shop since I got it. For a truck that was certified I have had nothing but problems with it.
Great salesmen that listen to exactly what you want and make the experience enjoyable. Quick process and always making sure you are doing well the entire time.
The Cavender people were outstanding. We made a deal for a new Terrain which met my budget. They were expert in many ways extremely efficient in closing the deal. I would definitely buy another car from them. Also their service is outstanding! Both sales, service, and management team put the customer first!
Survive advisor worked to help get my car in and out in a timely manner. Kept me updated and made sure my car was good to go
I've purchased several vehicles from various dealerships and I would say after I made my decision to buy, Cavender streamlined the whole process and i felt like I was valued as a customer instead of just another sale. Thanks to my sales rep Christian and all the staff I came in contact with for the assistance with everything.
Great experience and easy process with trustworthy salesman. Shout out to.Logan Clemons.
I've worked with Ricky Ruvalcaba several times when bringing my vehicle in for service at Cavender Buick GMC North, and he has been outstanding every time. He is always professional, courteous, and responsive, and he does a great job of keeping everything on schedule. It's refreshing to work with someone who consistently delivers great customer service and makes the service process easy and hassle-free. Ricky is a great asset to the Cavender team!
Great job you mario
The dealership is always willing to work with you on the issue at hand. We had a check engine light appear while traveling out of town. That cut the trip short but with the parts on hand the truck we given back in three days.
I generally don't like to give bad reviews but Ricardo has a level of dishonesty and unprofessionalism that was surprising to me. Not only did he not fix the issue we specifically brought in the vehicle to be fixed, he has the audacity to tell me he "takes pride in his work" when I confronted him about it. Honestly, I can handle the fact that the issue to be fixed is an inconsistent one and if he had said they could not replicate the problem, so could not repair it, (That information was written in the mechanics ... Read More Google - Oct 30, 2026
I don’t think I’ve ever had an easier or more pleasant car buying experience. Aleta was communicative and fun to work with. So great, in fact that I drove from 300 miles away to get this
Sam brought trust back into me when dealing with a dealership! Ask for Sam at the service dept anytime you need to bring in your vehicle!! Great communicator, very professional, never felt pressured to anything, made everything cleared in what was wrong with my vehicle. I asked many questions and he answered every one without hesitation! And I used my warranty to fix the issues and he never made a hassle about it. On top of all this he texted me 3 days after my receiving my vehicle if everything was going well and if theres any questions ive developed since ... Read More Google - Oct 29, 2026
Samuel was an amazing sales man! He got us a great deal and went out of his way to find us the car that fit us perfectly!
had a great experience purchasing my vehicle! Zai was great to work with, and everything went smoothly from start to finish. The process was fast, easy, and stress-free. I really appreciate how quickly everything was handled and how smooth the entire experience was. Thank you, Zai, for making my vehicle-buying experience a great one! I would definitely recommend them to anyone looking to purchase a vehicle! 🚗❤️
Logan was very helpful and knowledgeable in helping find my new vehicle. I would refer my family and friends to Cavender.
Good people and willing to deal. Mr. Stark was very helpful.
Process was easy and quick compared to previous dealers I have purchased from.
It was awesome!!! Christian Garza, Santiago Sanchez, and Tony Peralez were great!!! They were patient and honest with me. We were able to make it happen!!! I found a vehicle that I liked and was happy with. They are an amazing team. I don’t have enough words to say thank you!!!!
John and Clay were both extremely helpful and friendly. They made this experience very easy and any questions that we had were thoroughly answered.
Thank you for great buying experience from Ibrahim Al Afan Salesman was very honest patient and helpful with making our selection to the finance team that did not hide anything or sugar coated anything truthful and up front and honest as it should be from beginning to end and treating us like family not just a customer as a first time Buick buyer and welcoming my wife and I to the Buick Cavender family
(Translated by Google) Felix helped me and the service was very good⭐️ (Original) Me atendió Félix y la atención fue muy buena⭐️
Had the pleasure of working with Hind. She was so accommodating and worked on fulfilling what we were asking for. This was hands down the best car buying experience qe have ever had. The dealership also worked on finding us a lender who offered the lowest payment possible. Every step of the way was easy, and as fast as car buying can be.
Mario in sales and Clay in finance/closing both did an exceptional job. They were knowledgeable and professional. True assets to your dealership!
Great service, great people and a great deal. I could not be happier with my experience.
Jio, Kollin and Santiago did a great job. Jio was very knowledgeable and helped us understand everything about the vehicle and the process.
Sold me a Corvette. Super pleased with their customer service.
Purchasing my new GMC Sierra 3500HD Denali with Cavender Buick GMC North with Isaiah McGill was the best most efficient buy experience I’ve ever had! Highly recommend them!
Worst car dealership we have been to! We were on a car search for about two weeks so we visited many dealerships, this was by far the worst. Kevin was the salesman we worked with, and as first time car buyers this dealership and salesman thought we were going to be an easy way to make a sale and scam us. While walking back from the restroom I walked past Kevin in his managers office and he said “This shitty truck has a check engine light again,” and all of the employees laughed. They tried to sell us a truck ... Read More Google - Oct 21, 2026
I had my daughter take her Buick to this service department at Cavender’s North in San Antonio Texas dealership her car they replaced sensor at the sensor and say it’s OK then she leaves and it breaks down. She has to tow it back to the dealership twice on different occasions, they’re guessing of issues they’ve charged her up to about $1800 at this time and I’ve been trying to get them to give her money back or some of her money back and they refuse to this place takes advantage of young women young people ... Read More Google - Oct 20, 2026
Advisor Trent was very courteous, and professional and answered all my questions. I appreciate him.
They are amazing people helpful in every way that they can. I would recommend this place to everyone that needs a car
It was a great experience
(Translated by Google) I received excellent service, I give the seller a 10. (Original) Me atendieron excelente le doi un 10 al vendedor
10/10 experience! JJ helped us and we were able to walk out with a beautiful vehicle!
faster than any other dealership; my service tech was really helpful! in and out in under 2 hours super fast service
The salesman Samuel was outstanding. He took his time with me and helped with my needs. Outstanding service.
I had a wonderful experience with the service department at Cavender Buick GMC! I had a wonderful experience with Carson went above and beyond to help me, even though I was only there to have my tire pressure checked and tires filled. Keith was also very kind and helpful in directing me to the service area. Both made me feel welcome and provided excellent customer service. It’s the little things that make a big difference. Thank you, Carson and Keith!
Sales person was very patient, knowledgeable and friendly. Assured anything I needed was taken care of and extremely professional.
Trent took good care of me, was able to work around my schedule and make the experience more convenient. Thank you!
They were very knowledgeable, answered all of my questions, and the sales person who I worked with to buy my new car was very knowledgeable and did a outstanding job. He is truly an asset to your organization.
Service visits are always timely & unsurprising Visits Cavender GMC north. Attentive service staff, first class reps
Isaiah made buying our dream truck completely seamless! We did the entire deal over the phone from El Paso to San Antonio, and I couldn’t believe how fast and easy he made it. Isaiah was friendly, efficient, and super attentive. Clay was just as great, Highly recommend working with them
Had a great experience. Zay was a great sales man got me in and out. Recommend people to go in and be treated with great hospitality..
Fast and friendly service no extra ad ins and price was exactly as advertised on GMC factory inventory page. Would recommend to anyone
I had a flat tire and brought my vehicle to the dealership for service. They quickly took care of the tire issue and also completed my oil change while I was there. The entire experience was excellent. The staff was friendly, professional, and courteous from start to finish. They kept me informed, provided great customer service, and made the process easy and stress-free. I truly appreciate their attention to detail and commitment to taking care of their customers. Highly recommend.
Time of service was awsome. Experience was awesome. Loved it totally. Will recommend to orhers.
Kevin was the absolute best! Had the best experience and will be back when looking for my next GMC.
I had a great experience purchasing my new GMC truck! Cam Harrison was excellent throughout the entire process. He was professional, straightforward, and straight to the point, which I really appreciated. There was no unnecessary back and forth, no pressure, and no games with pricing. Everything was clear and transparent from the beginning. Cam made the entire buying experience smooth, easy, and stress free. I appreciate his honesty and efficiency, and I would definitely recommend him to anyone looking to purchase a vehicle. Overall, a great experience with the dealership!
I'll give Cavender Buick GMC a one star. Sorry to say that but at least I like to give the future costumer heads up. Make sure to inspect a used vehicle very well if anything that missing or defective tires, interior and exterior. The dealership won't help you. I have one tire that was damaged came off from the dealership. Made a complaint about it. On the dealership website, the dealership person name Santiago Sanchez says he would help me if I called him. Well guess what the dealership block my calls. So thr dealership at Cavender Buick ... Read More Google - Oct 6, 2026
Abraham was such a pleasure to work with. He listened to what we wanted in a vehicle and found the perfect truck to match our needs. All of the staff we dealt with were very accommodating and friendly. Such a quick and easy process. Thanks so much!
Unfortunately, my experience with this dealership was not a pleasurable one.
I made an offer on a truck over the phone, and we agreed on a price sight unseen. We scheduled a pickup appointment for the following day.
When I arrived for my scheduled appointment, the truck was not ready. I immediately felt pressured to complete the purchase and provide payment before I had even had the opportunity to properly see or drive the vehicle. I was putting $20,000 down in cash and financing the remaining balance, so this was a significant financial commitment. I felt very pushed to finalize the ... Read More DealerRater - Oct 1, 2026
Try a different dealership if you’re wanting integrity. Bought a vehicle for myself and process took forever and then recommended my parents to get a vehicle here because they said I would get a gift card for recommending them and then they bought a vehicle and I tried getting my gift card and they never reach back out to me. It’s probably been close to a year now. Every salesman I ask they say they’ll ask and never get back to me. Guess they don’t care about returning customers. I’d rather go to a dealership ... Read More Google - Sep 30, 2026
Have been taking all my vehicles to dealership exclusively for last 12 years. Service has been consistently reliable and as timely as today's logistics systems allow. Personnel have always been courteous and helpful. Recommendations for service needs have been consistant with mileage accrued on the vehicles and helpful in planning for upcoming need. Costs are comparable with RELIABLE COMPETENT independent shops.
Disappointed sad jaded going to another dealer let down unbelievable betrayed sigh Cavender Cavender cavender
This dealership has a very friendly, knowledgeable, and professional team. We were treated with kindness and respect throughout the whole process of buying a truck for my husband. Huge thank you to Felix, Tony, and Ross. There were 2 other men who were absolutely kind but I can’t remember those names, but thanks to all who made our experience great. God bless y’all. We will be back.
I purchased a vehicle, the next day the check engine light comes on and the vehicle went into safety mode. Three days later I was told the problem was fixed. I asked that the truck be pushed so the check engine light would come back on if not fixed. The next day the check engine light came back on and went into safety mode again. I returned it to service. I am now told the fix is just and injector they have ordered. The car threw 15 codes and has major issues. I asked for a different vehicle, am being told ... Read More DealerRater - Sep 22, 2026
Real quick to take your money but when they can't fulfill their contract, they drag their feet to give it back.
JJ our salesman was very knowledgeable about the car we were looking at and helpful with purchasing process. Clay was also very knowledgeable and helpful with the financing of our car.
Alera cortez was gret but dustin hall almost lost the sale he was rude he got mad when we would not give him our tradein
If I could give this dealership ZERO stars, I absolutely would. Do yourself a favor and DO NOT waste your time or money here. They will bend over backwards and tell you everything you want to hear when they’re trying to make a sale, but the second you have an actual problem with the vehicle they sold you, suddenly nobody cares and nobody wants to help.
It’s honestly embarrassing how quickly their customer service disappears once the paperwork is signed and they have your money. They were more than happy to make the sale, but when it came ... Read More Google - Sep 17, 2026
Great sales person and finance officer. They listen to get what I wanted and made things happen - quality in a car and financial terms to fit my needs
Repeat costumer .. I will come here again to purchase a truck no issues with the transaction
I bought my first GMC in June. Over the first 8 weeks of owning it the AC slowly got warmer to the point where only the middle vent would blow semi-cool air. I took it to Cavender as it’s still under warranty. They’ve had my truck for a week and still haven’t diagnosed the problem. They wouldn’t give me a loaner car. Now I am hundreds of dollars into a rental car and still have no idea when I am getting my truck back. It’s been the worst service experience as a car owner.
Not good service & Not fair at all and made me wait a good while until I finally got up told them something & Next time Ill take my Silverado or my dads Silverado somewhere else
The worst business decision you could make is dealing with this agency. They fail to deliver on what they promise, and the manager, Mr. Santiago, is equally disappointing. Communication is absolutely terrible, and their lack of professionalism is unacceptable. I strongly do not recommend doing business with this agency. Save yourself the frustration and the headache. Based on my experience, you will regret it. 5 star go to hind abdallah sales person She is excellent when it comes to customer service
Great experience with our sales rep Destry Reauveau. She helped us find the perfect vehicle for our family. She is awesome and will definitely be back for future vehicle purchases.
Great customer service and all around atmosphere makes everything seems that much easier and fun
Very unhappy. These people sell lemons. Lemon Lot is what they are. 2 yrs ago my daughter's gmc Sierra transmission went out to fix it was close to 5 grand. So my husband went up w her they purchased her a 2021 kona, first red flag should have been when they called her a week later saying they gave her the wrong car, anyway long story short she kept the cute little car, took care of it oil changes ect, now here we are shes had it just at 2 yrs and it is broke down to the tune of 4grand to repair ... Read More Google - Sep 12, 2026
Took 2 hours and a half to do an oil change and when I got the truck back it was not even washed. The service department was not busy that day. My first service there.
Efficient service and great value. Cavender GMC North and West have high standards of customer service and great waiting rooms. Highly recommend them for your vehicle service needs.
The Cavender family has been part of our life since 1997. Relationship matters and I feel like family and am treated incredible every time I go for service or recently when I purchased a new vehicle! For 23 years they took impeccable care of my Saturn ion and I know that I will be treated likewise for the next 23 years. I'm home when I'm there.
Sam was very helpful and kept me informed. Excellent customer service, very clean and wait wasn’t long.
This dealership has a very pathetic customer service towards any after purchase. If you have an issue they will go any other route to avoid the issue.
Sales is great, however once they get the sale if you need any help Goodluck. Financing doesnt answer. Careful with extended warranties. Although they are refundable, they dont provide itemized receipt so they can keep any amount of money from the refund... And guess what.. they wont answer after you ask for itemized receipt.
Saw a good price on a used vehicle we had been looking for and went down to dealership. Rodrigo was very nice although we did have to go through the usual car sales back and forth because I usually have my financing done on a planned purchase. The problem came when the financial office changed our agreed interest rate on our documents. If I had not reread the next morning for payment due date, I would have been stuck for the rest of the loan. I got it changed the next morning , although no responsibility taken by them, but it ... Read More Google - Sep 9, 2026
It’s a horrible place the sales people are scared to negotiate with the sales managers. It is crazy. But they say they are there to help the customer it’s B.S.
